Quality Guarantee

Effective date: January 01, 2026

30-DAY QUALITY GUARANTEE

Our Promise

At CHILLTIFY, we want you to feel confident when shopping for our apparel, gifts, and personalized products. If your order arrives damaged, defective, incorrect, or significantly different from the product image or description, we’ll help make it right.

WHAT IS COVERED

• Damaged item upon arrival
• Defective product
• Wrong item received
• Wrong size or color sent by mistake
• Misprint or poor print quality
• Design printed incorrectly
• Product significantly different from the product image or description

WHAT IS NOT COVERED

• Buyer’s remorse
• Wrong size selected by the customer
• Wrong color selected by the customer
• Incorrect shipping address entered at checkout
• Normal wear and tear after use
• Damage caused by improper washing or care
• Minor color differences caused by screen display settings
• Shipping delays caused by carriers, customs, weather, or holidays

HOW TO REQUEST HELP

Please contact us within 30 days of delivery and include:

1. Your order number
2. Clear photos of the issue
3. A photo of the full item
4. A short explanation of the problem

Please send your request directly to our support team at: chilltify.sprint@gmail.com

HOW WE HELP

After reviewing your request, we may offer a replacement, refund, store credit, or another suitable solution depending on the issue and in accordance with our Refund & Returns Policy.

QUESTIONS OR HELP

CHILLTIFY LLC

• Email: chilltify.sprint@gmail.com
• Address: 212 N. 2nd St. STE 100, Richmond, KY, 40475

By placing an order, you agree to this 30-Day Quality Guarantee, our Shipping Policy, and our Refund & Returns Policy.