FAQs

A: Choose your favorite anime or cartoon design, select the appropriate size (available in adult and youth collections), color, or customization option if available, then click Add to cart and proceed to checkout. You’ll receive an order confirmation email immediately after your purchase.

A: Yes, absolutely! We love bringing your custom ideas to life. Some CHILLTIFY products allow you to add custom names, specific manga aesthetics, text, or personalized design details. Please review all spelling, options, and special notes carefully before completing your purchase.

A: Yes! For customized or personalized orders, we will send a digital design proof directly to your email within 12–24 hours after purchase.
🛑 Please Note Our 24-Hour Auto-Approval Policy: Due to strict shipping deadlines, we kindly ask that you review and reply to your preview within 24 hours. If we do not hear back from you within 24 hours of sending the proof, we will assume the design is approved and automatically move it into production to ensure your order arrives on time.

A: If the product page has a personalization field, please enter your request directly there. If you forgot to add a detail or need help right after ordering, please email us at chilltify.sen@gmail.com immediately with your order number. We cannot guarantee any design or size changes once the item has entered production.

A: Please email chilltify.sen@gmail.com as soon as possible. If the promotional code is valid, unused, and your specific order is eligible, our support team will do our best to apply the discount manually or find a suitable solution for you.

A: Please check your Spam, Promotions, or Junk folders first, as automated emails can sometimes be misrouted. If you still cannot find it, email us with the full name and email address used at checkout so we can quickly locate your order and resend the confirmation.

A: Because we operate on a sustainable made-to-order model, items are printed and crafted after an order is placed.

• Standard Graphic Items: 2–4 business days.
• Personalized, Custom, or Peak-Season Items: 3–7 business days before shipping.

A: Your order is most likely still being meticulously printed or assembled in our production line! Tracking links are automatically generated and emailed to you the moment your package is handed over to the carrier.

A: Not necessarily. "Made to order" means the physical garment is printed after your purchase to reduce inventory waste and offer more color/size options. Some made-to-order items feature our standard, ready-to-print anime designs, while others are uniquely personalized based on customer input.

A: Shipping times begin after production is complete:

• United States Standard Shipping: Usually 3–7 business days.
• Alaska, Hawaii, and U.S. Territories: Please allow an additional 2–5 business days.
• International Orders: Usually 7–21 business days, depending on customs clearance and local delivery conditions.

A: Yes. Eligible orders can upgrade to Priority Fast Shipping ($25) at checkout. This service uses a faster carrier transit method (such as DHL or FedEx Priority) after your package leaves our facility.

Please note that production times still apply before shipping begins. Priority shipping speeds up transit time only and does not guarantee delivery within 2–3 days from the purchase date.

A: We work with trusted production and fulfillment partners across the USA to print and deliver your items efficiently. Depending on item availability and your delivery destination, items within the same order may occasionally ship from different facilities and arrive in separate packages.

A:Yes, we ship to many international fan communities worldwide. Delivery times vary greatly by country. Please note that international orders may be subject to customs duties, import taxes, or local carrier fees upon arrival, which are the sole responsibility of the customer.

A:Once your package ships, an email containing a secure tracking link will be sent to you. You can also monitor your package's live status at any time by visiting our dedicated Track Order page on our website.

A: Once your package ships, an email containing a secure tracking link will be sent to you. You can also monitor your package's live status at any time by visiting our dedicated Track Order page on our website.

A: It is completely normal for a tracking link to take 24–72 hours to log its first update after the shipping label is created. For international economy shipments, updates may appear paused while the package is in transit between international sorting hubs or awaiting customs scans.

A: If your tracking history shows absolutely no movement for 10+ business days (within the USA) or 20+ business days (International), please contact us at chilltify.sen@gmail.com with your order number. We will gladly contact the carrier on your behalf to locate your package.

A: Please take the following steps:

1. Wait 48 hours: Postal carriers occasionally scan packages as delivered a day or two before the actual drop-off.
2. Check around: Look around your front porch, side doors, mailroom, or check with neighbors and household members.
3. Contact us: If the package is still missing after 48 hours, contact our team within 7 days of the delivery scan. We will assist you with carrier claims and find an available solution.

A: You can request a cancellation or modification within 12 hours of purchase or before design proof approval. Once an order is pushed into our automated production queue, we cannot cancel or modify sizes, colors, or designs.

A: Please contact us immediately. We can easily update your address as long as the order has not been printed or shipped. CHILLTIFY is not responsible for replacements or refunds if a package is delivered to an incorrect or incomplete address that was originally provided at checkout.

A: Because all CHILLTIFY garments are custom-made to order, we do not accept returns or exchanges for buyer’s remorse, design preference, or incorrect size selection. We highly recommend reviewing our detailed size charts on each product page before ordering. However, your purchase is fully protected by our 30-Day Quality Guarantee against manufacturing defects.

A: If your item arrives damaged, defective, misprinted, or significantly different from the product description or approved design proof, we will fix it at zero cost to you. Simply contact us within 30 days of delivery with:

1. Your Order Number
2. Clear photos/videos displaying the defect
3. A short description of the issue, specifying whether you prefer a free replacement or a refund.

A: Please do not mail anything back to us without prior authorization. In most cases, clear photographic evidence is sufficient for us to process your replacement or refund, saving you a trip to the post office.

A: If a physical return is explicitly requested by our support team due to an error made on our end, CHILLTIFY will cover 100% of the return shipping costs. For approved, non-custom returns (eligible standard stock items), the customer is responsible for return shipping postage.

A: Anime fashion looks best when it fits perfectly! Please consult the specific size chart embedded on the product page before ordering. Our apparel is generally cut in a standard unisex fit. For the best results, we highly recommend measuring a favorite shirt or hoodie you already own and comparing it to our chart.

A: We utilize state-of-the-art printing methods to ensure vibrant colors and sharp details. However, minor variations in color saturation, brightness, or print placement may occur due to individual monitor calibration, studio lighting, and garment fabric textures. Minor normal variances are not considered defects, but major printing errors are fully covered by our Quality Guarantee.

A: To preserve the longevity of the graphic prints:

• Machine wash cold, inside out, with mild detergent and like colors.
• Tumble dry on low heat setting or hang dry for best preservation.
• Do not bleach, do not dry clean, and never iron directly on the printed design.

A: We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay.

A: Yes, 100%. Our storefront is hosted on the highly secure Shopify platform. All transactions are fully encrypted using SSL technology, and we never store or have access to your full credit card details.

A: All items on CHILLTIFY are processed in the currency displayed at checkout. If your native bank account or credit card operates in a different currency, your financial institution may apply automatic currency conversion or international transaction fees based on their internal policies.

A: We absolutely love hearing from our community! A few weeks after your package arrives, you will receive an automated email inviting you to share your feedback or upload photos of your new gear. Your reviews help fellow anime and manga fans shop with absolute confidence.

A: Please contact us first via chilltify.sen@gmail.com! We are a small team dedicated to exceptional service, and we promise to work directly with you to resolve any shipping or quality issues before you leave public feedback.