Privacy Policy

Effective date: January 01, 2026

This Privacy Policy explains how CHILLTIFY LLC collects, uses, shares, and protects personal information when you visit our website, make a purchase, contact us, subscribe to marketing, or interact with our services.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or submit personal information to us.

SECTION 1: INFORMATION WE COLLECT

We may collect the following types of information:

  • Contact details: Name, email address, phone number, shipping address, and billing address.
  • Order information: Products purchased, order history, personalization details, uploaded images or notes when applicable, and customer support communications.
  • Payment information: Payment details are processed securely by third-party payment providers. We do not store your full card information.
  • Account information: Login details and account preferences if you create an account.
  • Device and browsing information: IP address, browser type, device type, operating system, referral URLs, pages viewed, interactions with our website, cookies, and similar technologies.
  • Marketing information: Email or SMS subscription preferences, discount code activity, and engagement with marketing messages if you choose to subscribe.

SECTION 2: HOW WE USE YOUR INFORMATION

We use personal information for purposes such as:

  • Processing, producing, fulfilling, and delivering your orders.
  • Providing order updates, tracking information, and customer support.
  • Processing returns, replacements, refunds, and quality guarantee requests.
  • Managing personalization, product notes, uploaded photos, or custom order details when applicable.
  • Sending marketing emails, SMS messages, product updates, or promotions if you have opted in.
  • Improving our website, products, services, customer experience, and advertising performance.
  • Preventing fraud, abuse, unauthorized transactions, and protecting the security of our store.
  • Complying with legal obligations, tax requirements, payment processing rules, and applicable laws.

SECTION 3: CONSENT AND MARKETING COMMUNICATIONS

When you provide personal information to complete a transaction, place an order, verify payment, arrange delivery, or contact support, you consent to our collecting and using that information for the specific purpose requested.

If we ask for your information for secondary purposes, such as email marketing, SMS marketing, newsletters, discounts, or promotions, we will ask for your consent or provide you with a way to opt out.

You can unsubscribe from marketing emails by using the unsubscribe link included in our emails. If SMS marketing is available and you have subscribed, you can opt out by following the instructions in the SMS message.

SECTION 4: SHOPIFY HOSTING & PAYMENT PROCESSING

Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that allows us to sell our products and services. Your information may be stored through Shopify’s data storage, databases, and applications.

Payments are processed through Shopify Payments, PayPal, Shop Pay, or other third-party payment providers available at checkout. Payment information is handled securely by these providers according to applicable security standards. We do not store your full payment card details.

For more information, please review Shopify’s Privacy Policy.

SECTION 5: SHARING OF INFORMATION

We may share personal information with trusted service providers when needed to operate our business, including:

  • Payment processors and fraud prevention providers.
  • Production, print-on-demand, personalization, and fulfillment partners.
  • Shipping carriers and logistics providers.
  • Email, SMS, review, customer support, analytics, and website service providers.
  • Advertising and analytics partners, including where cookies or similar technologies are used.
  • Legal, tax, compliance, or security partners when necessary.

We do not sell personal information for money. However, some data sharing for advertising, analytics, or targeted advertising may be considered a “sale,” “sharing,” or “targeted advertising” under certain U.S. state privacy laws. Eligible visitors may opt out by using our Your Privacy Choices page.

SECTION 6: COOKIES, ANALYTICS & TARGETED ADVERTISING

We use cookies and similar technologies to operate our website, remember preferences, improve shopping experience, understand website performance, prevent fraud, and support marketing or advertising activities.

Cookies may be used by Shopify, analytics providers, advertising partners, social media platforms, or other service providers. You can manage or disable cookies through your browser settings. Some features of the website may not work properly if cookies are disabled.

Where required by law, we honor applicable opt-out requests, including Global Privacy Control signals where supported and applicable.

SECTION 7: DATA SECURITY

  • Payment processing is handled by secure third-party providers and follows applicable payment security standards.
  • Our website uses security measures such as SSL/TLS encryption where applicable.
  • We take reasonable steps to protect personal information from unauthorized access, misuse, loss, or disclosure.
  • No method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

SECTION 8: DATA RETENTION

We retain personal information for as long as necessary to provide our services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

Order records may be kept for tax, accounting, legal, customer service, and fraud prevention purposes.

SECTION 9: YOUR RIGHTS & CHOICES

Depending on your location, you may have certain privacy rights, such as:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask us to update or correct inaccurate information.
  • Deletion: Request deletion of certain personal information.
  • Opt out: Opt out of certain marketing communications, targeted advertising, or data sharing where applicable.
  • Appeal or limit use: Where applicable, request additional review of certain privacy decisions or limit certain uses of sensitive information.

To exercise privacy rights, please contact us at chilltify. Eligible visitors may also use our Your Privacy Choices page to opt out of certain data sharing or targeted advertising activities.

SECTION 10: INTERNATIONAL VISITORS

If you access our website from outside the United States, your information may be processed in the United States or other countries where our service providers operate. Privacy laws in these locations may differ from those in your country.

SECTION 11: CHILDREN’S PRIVACY

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and delete the information where required.

SECTION 12: THIRD-PARTY LINKS

Our website may contain links to third-party websites, apps, payment providers, social media platforms, or services. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before providing personal information.

SECTION 13: CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

CHILLTIFY LLC

  • Email: chilltify.sprint@gmail.com
  • Address: 212 N. 2nd St. STE 100, Richmond, KY, 40475

SECTION 14: UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. The revised version will be posted on this page with the “Last Updated” date.

By placing an order, you agree to this Privacy Policy, our Shipping Policy, and our Refund & Returns Policy.